Ocean Groovy Shipping Policy

At Ocean Groovy, every product is custom-made just for you immediately after you order. Because our items are created on demand, our fulfillment process involves two distinct phases: Production and Shipping.

1. Fulfillment (Production Time) ⏱️

This is the time it takes to create your custom product before it is shipped.

• Standard Fulfillment Time: Orders are typically produced within 2–7 business days. During peak holiday seasons, this timeframe may be extended.

• Multiple Items: If you order several different items (e.g., a shirt and a mug), they may be produced and shipped separately, resulting in multiple tracking numbers. This ensures you get your products as fast as possible.

2. Shipping (Transit Time) 🚚

Once your order is fulfilled, the transit time is how long it takes to reach your delivery address.1 Printful ships from multiple locations globally (US, Canada, Mexico, Europe, Australia, etc.).2

 

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Total Delivery Time Calculation

To calculate your total estimated delivery time, combine the two phases:

Total Delivery Time = Fulfillment Time + Shipping Time

Example: For a US order with Standard Shipping, the total time is 2-7 days (Fulfillment) + 3–6 days (Shipping) = 5–13 business days.

3. Shipping Costs & Tracking 💲

• Shipping Costs: Shipping rates are calculated at checkout based on the package size, weight, and destination. 

• Tracking: All orders include tracking. Once your order ships, you will receive an email confirmation with your tracking number. Please allow 48 hours for the tracking link to become active.

• Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply to international shipments. Ocean Groovy is not responsible for delays due to customs.

4. Issues with Delivery

• Incorrect Address: If a customer provides an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. The customer will be responsible for re-shipment costs once we confirm an updated address.

• Unclaimed Shipments: Shipments that go unclaimed are returned to the facility and the customer will be liable for the cost of a reshipment.

Lost in Transit: If a package is lost in transit, please contact us immediately. Claims must be submitted no later than 30 days after the estimated delivery date. We will work with Printful to process a reshipment for you.